If you chip or break the lip of a bottle when opening it, what should you do?

When a bottle is chipped or the lip is broken during the opening process, it can create a safety hazard for the customer and compromise the overall drinking experience. Choosing to apologize to the customer and then retrieving a new bottle demonstrates good service and a commitment to ensuring the customer enjoys their drink without risk of injury.

Furthermore, serving a damaged bottle could lead to a negative impression of the establishment and may not meet hygiene and safety standards. Therefore, addressing the issue promptly and professionally by providing a new, intact bottle is the best approach to maintain a high level of service.

While discarding the broken bottle is a safe option, it lacks the customer service aspect that ensures the customer receives a satisfactory experience. Apologizing and attempting to serve the same bottle does not address the issue of safety and quality, while ignoring the problem entirely could lead to unfavorable consequences for both the customer and the business.